Legal Notice

 

In this Privacy Policy you will find all the relevant information that applies to how we will use the personal data of our customers and users, regardless of the channel or means of communication (online, via telephone or in person)  that you use to interact with us.

We are transparent about what we do with your personal data, so that you understand the implications of the uses we make of it or the rights you have in relation to your data.

Some names we will use in this Privacy Policy:

When we talk about our Platform, we will generally refer to any of the channels you have used to interact with us, the main ones being:
 

• Our website, www.aircomp.aero

• By telephone on (+34) 971 408888.

• In person at our office in Spain.

 

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The responsible for processing your data is:
 

• AIRCOMP S.L., (hereinafter, "AIRCOMP").

• Postal address: Camino Son Fangos 100, Complejo Mirall Balear, Bloque A, 1ª Planta. 07007 - Palma - Baleares - Spain.

• E-mail address for Data Protection: aircomp@aircomp.aero

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2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you require, we will need to process some data, which in general will be, depending on the case, the following:
 

• Your identification data (e.g. your name, surname, contact details, etc);

• Financial and transactional information (e.g. your payment or card details, etc.);

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Please note that when we ask you to fill in your personal data in order to give you access to a functionality or service of the Platform, we will mark some fields as mandatory, as these are data that we need in order to provide you with the service or give you access to the functionality. Please note that if you choose not to provide us with such data, you may not be able to enjoy those services or functionalities.

Depending on how you interact with our Platform, we will process your personal data for the development, fulfilment and performance of the contract of sale or services you have contracted with us on the Platform.

This purpose includes the processing of your data mainly for the following purposes:
 

• Contact you in relation to updates or informative communications related to the functionalities, products or services contracted.

• Manage the payment of the services you contract,

• When contracting any of our services through the Web, we need to process the data indicated for the activation and development of the functionality. 

• Activate the necessary mechanisms in order to prevent and detect the improper use of the Platform, for example, during the purchase or return process, as well as potential fraud against you and/or Us. If We consider that the transaction may be fraudulent or We detect abnormal behaviour with indications of fraudulent use of Our functionalities, products and services, this treatment may have consequences such as blocking or cancelling the transaction.

• For billing purposes and to provide you with invoices of payments for any services you have made on the Platform.

• To deal with requests you make through the Customer Service channels. We only process the personal data that is strictly necessary to manage or resolve your application or request.

• If you use the telephone channel, the call may be recorded in order to deal with your request and guarantee its quality.

 

3. WHAT IS THE LAWFUL BASIS FOR PROCESSING YOUR DATA?
 

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained below:

Development, fulfilment and performance of the purchase or service contract.

 

The processing of your data is necessary for the performance of the sales or service contract between you and us. It is possible that some processing of data associated with the purchase process may be triggered only because you request it or authorise us to do so. In such cases, the basis on which we process your data is your consent.

 

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the Platform, for example, when making a purchase or cancellation. We understand that the processing of this data is in the interests of all parties, because it allows us to put in place measures to protect you against fraud attempts by third parties, because it allows us to prevent misuse of the Platform and because it also protects your interest in ensuring that fraudulent activities are deterred and detected when they occur.

Customer Service

 

We consider that we have a legitimate interest in dealing with any requests or queries you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial insofar as it allows us to attend to you properly and resolve the queries raised.

When you contact us, in particular, for the management of incidents related to your product/service purchased through the Platform, the processing is necessary for the execution of the contract. When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimises us to process your data is the fulfilment of legal obligations on our part.

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4. HOW LONG WILL WE KEEP YOUR DATA FOR?

The length of time we keep your data will depend on the purposes for which we process it, as explained below:

Development, fulfilment and performance of the purchase or service contract.

We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including any cancellations, suspensions, complaints or claims associated with the purchase of the particular product or service.

In some cases, we will only process the data until the time you decide, such as in the case of payment data (card).

 

Customer service

We will process your data as long as it is necessary to deal with your request or enquiry.

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5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes indicated in this Privacy Policy, it is necessary for us to give access to your personal data to AIRCOMP Group entities and to third parties that support us in the services we offer you, such as:
 

• Financial entities,

• Fraud detection and prevention entities,

• Technology and analytics service providers,

• Providers and partners of logistics, transport and delivery services, and/or other parties collaborating with them.

• Providers of services related to customer care.

Due to service efficiencies, some of the above-mentioned service providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to the European Union, such as the United States. In such cases, we inform you that we transfer your data with appropriate safeguards to ensure its security.

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6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. You can exercise these rights free of charge by sending us an e-mail to a unique e-mail address aircomp@aircomp.aero, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary in order to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or the legal basis on which we process your data, you have the right to:
 

• Ask us for access to the data we hold about you.

• Ask us to rectify the data we already hold about you. In any event, please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you undertake to notify us of any changes or modifications to it.

• Any loss or damage caused to the Platform or the person responsible for the Platform or to any third party by reason of the communication of erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy Policy.

• Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it or to the extent that we are no longer entitled to do so.

• Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily stop processing the data or to keep it longer than necessary when you may need it.

If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw your consent at any time.

Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with: the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

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7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?

We offer functionalities or services that require us to process the Personal Data of a third party that you as a user or customer provide to us. If you provide us with Personal Data of third parties or if it is necessary for them to provide it to us, you warrant that you have informed them about the purposes for which and the way in which we need to process their personal data.

If a third party has provided us with your data, we will use it to manage the functionality or service that is being provided in each case.